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Sightseer
Posts: 1

colis non reçu

[ New ]

Hello, 

I placed an order on December 04 on your site for a Gopro 9, with subscription, order SO-4312024 on behalf of DESRUMEAUX Pascal, unfortunately I did not receive anything and the UPS carrier sent me an email specifying that my package had returned to you. 

I do not wish a refund but to maintain my order.

 

Please do what is necessary as soon as possible, it is becoming URGENT, and please keep me informed.

Happy Holidays 

 

GoPro
Posts: 15,660

Re: colis non reçu

[ New ]

@pascald80, the UPS tracking details associated with your Sales Order SO-4312024 shows status "12/16/2020 The package is being returned to the sender because the receiver refused delivery."

For further assistance with your order, please contact our Support Team. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.