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Sightseer
Posts: 1

change email subscription to an existing GoPro account

[ New ]

I bought a subscription as a gift to someone and want to change the email. However, they already have an exisiting GoPro account and when I go to settings to change the email it says I can't do this as the email is already an exisiting account. Please help. 


Accepted Solutions
GoPro
Posts: 20,465

Re: change email subscription to an existing GoPro account

[ New ]

Hello, @jenniferc842. It would be best to get in touch with our Support team for this concern. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 

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All Replies
GoPro
Posts: 20,465

Re: change email subscription to an existing GoPro account

[ New ]

Hello, @jenniferc842. It would be best to get in touch with our Support team for this concern. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.