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Sightseer
Posts: 1

cannot update my go pro hero 3 every thing fine until trying to download from card to camera .

[ New ]

hi im having trouble updating my gopro, i bought from the internet second hand, i am trying to change the password and name ? as the person i bought the camera dosent want to give the password as he uses the same password for his banking, managing to download update on my computer but cannot download from card to camera? tried variouse cards but still no joy any help would be appreciated. 

PS can i send the camera to be reset to factory mode.


Accepted Solutions
GoPro
Posts: 15,698

Re: cannot update my go pro hero 3 every thing fine until trying to download from card to camera .

[ New ]

@davidh52504, changing your camera's Wi-Fi name and password can be done by following a few easy steps.  

  1. From the HERO3 update page click "Start Update" to begin.  
  2. On the first page, enter your serial number and registration information and then click "Next Step." 
  3. On the next page, select 'Wi-Fi & Firmware Update' with the blue check mark and click "Next Step." 
  4. On the next page, enter your new camera name and password. 
  5. Follow the steps from STEP 3 through the LAST STEP on this link: https://community.gopro.com/t5/en/Software-Update-Instructions-for-HERO3-Cameras/ta-p/388262 

 
If the camera does not initiate the update it can be because the camera is not recognizing the update on the SD card. You will want to make sure to follow all of the instructions as outlined on the GoPro website's update page to ensure no steps are being missed. I do also have some suggestions here that should help get the update working as well. 

  • Format the SD card before placing the update files in the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the individual files on the root levvel of the SD card, NOT in the UPDATE folder. 


Note: Make sure that a recommended SD card is used for your camera. Check out this link for the list of recommended SD cards for GoPro cameras.

Once you have the necessary file(s) placed on the SD card, unplug it from the computer and insert the microSD card into your camera. Once it's plugged in, power on the camera. The update should automatically initiate. 

Let us know how it goes.

View solution in original post


All Replies
GoPro
Posts: 15,698

Re: cannot update my go pro hero 3 every thing fine until trying to download from card to camera .

[ New ]

@davidh52504, changing your camera's Wi-Fi name and password can be done by following a few easy steps.  

  1. From the HERO3 update page click "Start Update" to begin.  
  2. On the first page, enter your serial number and registration information and then click "Next Step." 
  3. On the next page, select 'Wi-Fi & Firmware Update' with the blue check mark and click "Next Step." 
  4. On the next page, enter your new camera name and password. 
  5. Follow the steps from STEP 3 through the LAST STEP on this link: https://community.gopro.com/t5/en/Software-Update-Instructions-for-HERO3-Cameras/ta-p/388262 

 
If the camera does not initiate the update it can be because the camera is not recognizing the update on the SD card. You will want to make sure to follow all of the instructions as outlined on the GoPro website's update page to ensure no steps are being missed. I do also have some suggestions here that should help get the update working as well. 

  • Format the SD card before placing the update files in the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the individual files on the root levvel of the SD card, NOT in the UPDATE folder. 


Note: Make sure that a recommended SD card is used for your camera. Check out this link for the list of recommended SD cards for GoPro cameras.

Once you have the necessary file(s) placed on the SD card, unplug it from the computer and insert the microSD card into your camera. Once it's plugged in, power on the camera. The update should automatically initiate. 

Let us know how it goes.