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Tourist
Posts: 1

can't use cloud

[ New ]

I just purchased gopro plus. when I open the gopro app on my samsung phone and click on the cloud icon, it askes me to subscribe. I have allready subscribed to Gopro PLUS, I even subscribed a second time on my phone to see if that worked but it didn't. what have I done wrong or what can i do? please help

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GoPro Community Manager
Posts: 7,797

Re: can't use cloud

[ New ]

Be sure that you're signing in with the same user name and password as the one you used when you subscribed. If the issue is continuing, our team at https://gopro.com/help/ContactUs can help clear this up.

Tourist
Posts: 2

Re: can't use cloud

[ New ]
I am having exactly the same issue
Have you had any luck resolving this?