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Tourist
Posts: 5

can't access my subscription

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I ordered Gopro9 bundle then I received my camera today. but I couldn't log in my subscription account.

Tourist
Posts: 2

Betreff: can't access my subscription

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Why is nobody helping us?

Tourist
Posts: 2

Betreff: can't access my subscription

[ New ]

@herresel  schrieb:

Why is nobody helping us?

 


Hat sich geklärt: Wenn man beim Kauf schon ein GoPro Abonnement hat, erhält man kein Jahresabo beim kauf dazu. Stattdessen bekommt man ein rabatt zum kauf.

Tourist
Posts: 5

Betreff: can't access my subscription

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I think they will say ‘contact support team’ but they are always can’t connect the chat and no call back.
They should have email support. So many people have same problem!
GoPro
Posts: 25,303

Re: Betreff: can't access my subscription

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Hi @cookf7000

 

Please try signing in via gopro.com/login

You would need to sign in with the same email address used on the order.

 

Thanks!

Ej

Tourist
Posts: 5

Re: Betreff: can't access my subscription

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I tried but I couldn’t log in. And I tried all my email address but can’t enter it. So I made this account.
GoPro
Posts: 25,303

Re: Betreff: can't access my subscription

[ New ]

Hi @cookf7000

 

Do you have an order number we can use as a reference?

We'll try to locate the subscription using the order.

 

Thanks!

Ej

Tourist
Posts: 5

Re: Betreff: can't access my subscription

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My camera order number is MU-00723998, subscription order number is P-10178457.
I didn’t receive any about order email from GoPro too. It is from PayPal receipt.