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Tourist
Posts: 2

batterie defectueuse

[ New ]

bojour j ai un soucis avec ma batterie qui a juste marche 20 minutes

achetee avec la hero 8 black 20decembre 2019

j essaie depuis 3 semaine de contacter gopro 

impossible !!!!!!! j ai pris la garantie goproplus 

mon tel 0662018989

tres decu du SAV

 


Accepted Solutions
GoPro
Posts: 17,613

Re: batterie defectueuse

[ New ]

Sorry to hear about the trouble, @steff83. A 20-minute battery life is significantly short based on the expected battery life for your HERO8 Black camera. 

 

How have you contacted Support? Make sure that you contact Support within the hours of operation specified in the contact page. If you continue to get the Captcha error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. You may also change the location to the US (if not yet) to get connected. 

 

If you choose to request a callback, you will be given a case number. If you do not receive a call in a few minutes' time, please provide us the case number so we can use it to follow up wit Support. Thanks!

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All Replies
GoPro
Posts: 17,613

Re: batterie defectueuse

[ New ]

Sorry to hear about the trouble, @steff83. A 20-minute battery life is significantly short based on the expected battery life for your HERO8 Black camera. 

 

How have you contacted Support? Make sure that you contact Support within the hours of operation specified in the contact page. If you continue to get the Captcha error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. You may also change the location to the US (if not yet) to get connected. 

 

If you choose to request a callback, you will be given a case number. If you do not receive a call in a few minutes' time, please provide us the case number so we can use it to follow up wit Support. Thanks!