Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Subscribe to GoPro
Reply
Highlighted
Tourist
Posts: 3

auto upload to GoPro Plus not working

trying upload from gopro with auto upload but coming up with error carnt connect to plus account anyone got a idea why?

Highlighted
GoPro
Posts: 14,474

Re: auto upload to GoPro Plus not working

Hello, @lucusn5. Are you getting any error message or error code? Is your GoPro Subscription detected when you log in to the GoPro App? 

Highlighted
Tourist
Posts: 3

Re: auto upload to GoPro Plus not working

message saying carnt connect to plus account 

Highlighted
GoPro
Posts: 17,624

Re: auto upload to GoPro Plus not working

[ Edited ]

Hi @lucusn5

 

Can you please try signing in via gopro.com/login

See if you have an option to Add Media.

 

Let us know how it goes. You may also share a screenshot of the error,

 

Thanks!

Ej

 

 

 

Highlighted
Tourist
Posts: 3

Re: auto upload to GoPro Plus not working

hi yes i have already tried that few times 

IMG_1717.jpg
Highlighted
GoPro
Posts: 17,624

Re: auto upload to GoPro Plus not working

Hi @lucusn5

 

What happened when you signd in via gopro.com/login?

It will be best if this is done on a computer.

If doing this a mobile phone, please use a browser and change it to desktop view.

See if you see the option to Add Media on the upper right hand side.

 

Thanks!

Ej