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Sightseer
Posts: 1

about refund, quick answer plz

I didn't cancel my subscription by mistake. So the one-year fee for Gopro Plus was paid. But I'm not going to use this. So I asked for a refund of the rest of the charges except for the first month. The counselor on January 6 told me that part of the charge will be refunded in February. But the money hasn't come in yet and counseling is hard to connect with. What happened? I hope you give me a quick answer.

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GoPro
Posts: 6,097

Re: about refund, quick answer plz

Hi @정은지,

 

Please contact GoPro customer support since they are the only one who have access to those information. 

 

 

-Jay