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Sightseer
Posts: 2

Your order could not be submitted. Please try a different payment method.

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GoPro is a scam company. Huge adverts on Google etc offering £100 off, or £150 off, which take you to the GoPro site, but then they delibrately disable the payment mechanism so that you can't get the discount. 

 

False advertising. 

 

I shall report them to the Trading Standards Association.

 

GoPro
Posts: 30,876

Re: Your order could not be submitted. Please try a different payment method.

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Hello @ruzman

 

We'd like to check on this further.

Which country are you shipping the item to?

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Your order could not be submitted. Please try a different payment method.

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The same happened in Taiwan.
GoPro is a ridiculous company.
Hiker
Posts: 27

Re: Your order could not be submitted. Please try a different payment method.

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I have the same issue!! We contacted our consumer right association, never seen anything like this, so amateur...
GoPro
Posts: 30,876

Re: Your order could not be submitted. Please try a different payment method.

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Hi @rapiddive40085

Are you able to select PayPal?

 

Hi @blaspheme

 

Which country are you shipping the order to?

Can you also check if PayPal is available?

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Your order could not be submitted. Please try a different payment method.

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Also,PayPal is unavailable.
Hiker
Posts: 27

Re: Your order could not be submitted. Please try a different payment method.

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PayPal don’t work! “Payment not submitted “ Portugal
Hiker
Posts: 27

Re: Your order could not be submitted. Please try a different payment method.

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I’ve been trying to contact support no luck!! You should be ashamed to provide this kind of service.
Sightseer
Posts: 2

Re: Your order could not be submitted. Please try a different payment method.

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Trying to buy in the UK and ship to the Uk
Sightseer
Posts: 1

Re: Your order could not be submitted. Please try a different payment method.

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Paypal and CC not working.  Customer service chat advised me to contact bank, but the bank is not recieving a request.  Paypal login is not opening for credentials.  I was advised by customer service to have a friend buy it for me...which will not work because they will have the same problem.  Then they told me to source locally, but I will pay more.  I want an explanation from GoPro on why customer service is treating customers like this.  Will this be the same response when needing technical assistance?

transcript (1).jpg
Hiker
Posts: 27

Re: Your order could not be submitted. Please try a different payment method.

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I was able to talk with support, they don’t know nothing. My bank says no requests have been made to any of my cards. It’s a big mess... I would advice to avoid GoPro shop it’s totally messy not professional what so ever.
Hiker
Posts: 27

Re: Your order could not be submitted. Please try a different payment method.

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I found a solution! I bought all the accessories from xtremeinn they are selling them with the same discount that I would get with plus. And guess what I used to pay, yea paypal
Your support also promised me a chesty guess what, almost one month still didn’t arrived.

I sent all transcripts to the consumer right association, people need to avoid GoPro shop, it’s a bad experience!
GoPro
Posts: 30,876

Re: Your order could not be submitted. Please try a different payment method.

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Hello Everyone!

 

For those getting the payment options error, it appears as though our Order Support Team has run into an issue with your order/s and it was declined. You'll be able to resubmit your order online through gopro.com, however before you do so, please ensure that your billing information is accurate with your bank or you may want to try using a different card.

 

If you continue to get the same, you may order from authorized sellers or local retailers instead.

 

Thanks!

Ej

Tourist
Posts: 1

Re: Your order could not be submitted. Please try a different payment method.

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I have got the same problem with the same shipping place which is taiwan.

I am really sure my payment information is correct.
Even I've changed about 5 different cards, it just DOESN'T WORK!!!!

 

GoPro
Posts: 15,698

Re: Your order could not be submitted. Please try a different payment method.

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@shengwenw82, if the issue persists after going through the suggested steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Hiker
Posts: 13

Re: Your order could not be submitted. Please try a different payment method.

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I have the same issue. I just placed the order and have the same error message. I tried it 3 times. The 3rd time, it didn't even show me the error message, but revert me to your front page without giving any confirmation or otherwise. So i am not sure if the order has gone through. I do not want to try to place the order again as i maybe charge twice. Can you check if my order has gone through? I order using the same email id as this one.

 

It looks like i am not the only one having this problem.

Sightseer
Posts: 2

Re: Your order could not be submitted. Please try a different payment method.

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**bleep** GOPRO. THEY'RE SCAMMING SO AS NOT TO GIVE THE DISCOUNT
Hiker
Posts: 27

Re: Your order could not be submitted. Please try a different payment method.

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Yes u have no issues if u checkout as guest. Scam plus
Sightseer
Posts: 3

Re: Your order could not be submitted. Please try a different payment method.

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Ich kann auch keine GoPro 9 bestellen. Paypal bietet er gar nicht an. 4 Kreditkarten frisst er nicht.

Ich bin in deutschland und will nach deutschland liefern.
Über Online Shops kann ich sie nicht zu dem Preis bestellen. Traurig.


Hiker
Posts: 27

Re: Your order could not be submitted. Please try a different payment method.

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Just report their website as scam... false advertising
Tourist
Posts: 3

Re: Your order could not be submitted. Please try a different payment method.

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Same issue. Trying to buy from Germany with a shipment to Germany. I've checked my payment info 5 times, plus web-form checks it automatically too. 

Also I can't reach support chat. It says "It may take up to 9 minutes", but it's been already 2 hours without an answer.

Sightseer
Posts: 2

Re: Your order could not be submitted. Please try a different payment method.

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**bleep** HOPRO GOPRO & THE SCAMMING OWNER. IM REPORTING THEM OVER AND OVER