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Sightseer
Posts: 1

Won't let me update payment method to cancel subscription. Error 404 when clicking 'Update'

[ New ]

Payment past due for a valid card already on file. I entered the card again and it gives me ERROR 404. I just want to pay whatever I owe, cancel the subscription, and close the account. 

GoPro
Posts: 30,743

Re: Won't let me update payment method to cancel subscription. Error 404 when clicking 'Update'

[ New ]

Hello @jhuynh

 

Have you tried using a different browser? You may also try going on incognito mode.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej