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Tourist
Posts: 6

Why when I log in its promoting me to Subscribe

[ New ]

hi 

 

can someone from your office please ring me? i am struggling to use the Subscription versiion and i have been paying for this service!

GoPro
Posts: 23,212

Re: Why when I log in its promoting me to Subscribe

[ New ]

Hi @guzz123


Are you getting this prompt on the app?

Do you have the latest version of the app?

 

Please try signing in via gopro.com/login

See if you have the Add Media option.

 

Once done, try the app again.

Make sure to relaunch the app before checking.

 

Thanks!

Ej

 

Tourist
Posts: 6

Re: Why when I log in its promoting me to Subscribe

[ New ]

hi Ej 

 

imhave done the below. But now still getting an error. This is most frustrating!!!

 

 

4C7272FC-E3AB-4B11-A87B-70C802EE47F0.png
Tourist
Posts: 6

Re: Why when I log in its promoting me to Subscribe

[ New ]
There is nothing wrong with my internet as im replying to younvia the same internet
GoPro
Posts: 17,558

Re: Why when I log in its promoting me to Subscribe

[ New ]

Hello, @guzz123. We used the email address associated with your Hub profile and we see that it is not associated with an active GoPro subscription. Are you using a different email address? 

Tourist
Posts: 6

Re: Why when I log in its promoting me to Subscribe

[ New ]

hi, 

 

i have two active email address - the one i use to login with GoPro is ***@icloud.com 

 

my other email address is : ***@gmail.com - but i don't sign in with this email at all? Please can we sort this out soonest ? 

GoPro
Posts: 23,212

Re: Why when I log in its promoting me to Subscribe

[ New ]

Hi @guzz123

 

We do not see any records under the Gmail account.

For the iCloud email, it appears that the subscription got canceled in June 2020.

 

You may reach out to our Support Team through https://gopro.com/help/ContactUs to have this checked further.

 

Thanks!

Ej

 

Tourist
Posts: 6

Re: Why when I log in its promoting me to Subscribe

[ New ]

Hi, 

 

but i have been billed every month for GoPro subscription. I can ask Apple to send me records of my GoPro deductions of R79 a month. Please can we rectify this asap!