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Tourist
Posts: 1
Accepted Solution

Why my GoPro PLUS membership has been cancelled?

I didn't ask to cancel my GoPro PLUS membership.

But today the system sent me a mail that my GoPro PLUS membership has been cancelled.

I don't know why and I can't be contacted the support service.


Accepted Solutions
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GoPro
Posts: 9,771

Re: Why my GoPro PLUS membership has been cancelled?

Hello @jiestudio. Did you request any order cancelation? I was also able to locate your Support case using the email address associated with your Support Hub profile. Our team is currently working through a volume of contacts so our response time may be slightly longer than usual. If you already have submitted a contact request, rest assured, they'll contact you as soon as possible. We appreciate your patience and understanding.

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Highlighted
GoPro
Posts: 9,771

Re: Why my GoPro PLUS membership has been cancelled?

Hello @jiestudio. Did you request any order cancelation? I was also able to locate your Support case using the email address associated with your Support Hub profile. Our team is currently working through a volume of contacts so our response time may be slightly longer than usual. If you already have submitted a contact request, rest assured, they'll contact you as soon as possible. We appreciate your patience and understanding.