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Tourist
Posts: 4

Why can't I contact gopro support?

[ New ]

I've tried a lot of times and the button to contact them doesn't work. Is this on purpose? 


Accepted Solutions
GoPro
Posts: 12,886

Re: Why can't I contact gopro support?

[ New ]

@clutchmx674, sorry to hear about the trouble. By any chance, are you using a Safari web browser on an iOS device? Close the tab (not refresh) on the mobile web browser and re-open the Contact Us page to enable the reCAPTCHA. This should allow you to the next step. Let us know how it goes.

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All Replies
GoPro
Posts: 6,097

Re: Why can't I contact gopro support?

[ New ]

Hi @clutchmx674

 

Have you tried using other browser?

Do you have pop up blockers turned on?

 

Please check as well if the support for your country is open.

 

 

-Jay

Tourist
Posts: 4

Re: Why can't I contact gopro support?

[ New ]
Yes I've tried everything many times and never had a problem before. This is such bull**bleep** I can't contact them and they never got back to me.
GoPro
Posts: 12,886

Re: Why can't I contact gopro support?

[ New ]

@clutchmx674, sorry to hear about the trouble. By any chance, are you using a Safari web browser on an iOS device? Close the tab (not refresh) on the mobile web browser and re-open the Contact Us page to enable the reCAPTCHA. This should allow you to the next step. Let us know how it goes.