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Sightseer
Posts: 2

Why are discounts not being applied?

Hello I have a gopro subscription (even though I have cancelled but it will run valid until November 2021).  When I am trying to purchase a media mod and some mounts, I am not seeing any discounts at all and see the full price when checking out.  Where or how do I see these prices discounted?

Thanks.

 

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GoPro
Posts: 9,742

Re: Why are discounts not being applied?

@truongn05570, on the Checkout page, do you see "GoPro Subscriber Login"? If so, click on it and sign in to your account that's associated with the subscription.

 

Also, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference.

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Sightseer
Posts: 2

Re: Why are discounts not being applied?

I have tried 2 different browsers and of course I have logged in.  The subscription offers are not being applied at all.  I guess I wont be making any more purchases then and a complete waste of subscription.

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GoPro
Posts: 19,657

Re: Why are discounts not being applied?

Hi @truongn05570

 

What are the items on the cart?

Can you please send us a screenshot of the checkout page?

 

Thanks!

Ej