When i connect hero go pro 7 to laptop, i get USB connected symbol on go pro , but in laptop i dont [ New ]

[ankushv37]

When i connect hero go pro 7 to laptop, i get USB connected symbol on go pro , but in laptop i dont files 

[mariustanya · Accepted solution]

Hello, @ankushv37. Are you using a specific media player to access your GoPro footage? If you are using Quik for desktop, there are troubleshooting steps below for you to try. 

• Camera is Not Recognized on Quik for desktop - Windows
• Camera is Not Recognized on Quik for desktop - Mac
• Camera is not Recognized when Plugged into a Computer USB Port

A user also shared this solution. See if it works for you. You may also explore other programs that can be used to view and edit your GoPro footage. 

[mariustanya · Accepted solution]

Hello, @ankushv37. Are you using a specific media player to access your GoPro footage? If you are using Quik for desktop, there are troubleshooting steps below for you to try. 

• Camera is Not Recognized on Quik for desktop - Windows
• Camera is Not Recognized on Quik for desktop - Mac
• Camera is not Recognized when Plugged into a Computer USB Port

A user also shared this solution. See if it works for you. You may also explore other programs that can be used to view and edit your GoPro footage. 

[ankushv37]

Hey Thanks!

I am able to connect via Micro SD card and same has been detected by Quick for desktop.

But i when i am connctecting my GO pro camear directly to Laptop with C type cable( GO pro original) , i am not able to see files in Laptop.

I do get USB connected symbol on Go Pro screen. Kidnly help with thus.

regards.

[aragon1006]

Hello @ankushv37

If it's still the same after trying the steps above, see if using a different cable will help.

Other users confirmed that using USB 3.1 and USB 3.0 works.

If you have a USB-C to Thunderbolt cable, it should also work. 

Thanks!

Ej