Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Subscribe to GoPro
Reply
Highlighted
Hiker
Posts: 8

VAT refund for order from the Canary Islands

Hi,


I'm a plus subscriber and I've just bought a Smart Remote.

 

I read in the forum that VAT refund should be requested after completing the order (I live in the Canary Islands and we're we are exempted from VAT).

 

So I tried to use the contact form, but the spanish as well as the USA one, doesn't let me request a call or a chat. I've tried with Chrome, Edge and Firefox browsers. Once the chat window opened but in blank.

 

Is there a solution to this problem?, as reading the forum it seems to be an usual one.

 

Is there somewhere an email, or a working form?

 

Hope you can help me.

 

Kind regards, Jaime.

Highlighted
GoPro
Posts: 9,270

Re: VAT refund for order from the Canary Islands

Hello @quintuscp. When contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please manually enter the details on the form; do not copy-paste the info.

 

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

Highlighted
Hiker
Posts: 8

Re: VAT refund for order from the Canary Islands

Thanks for the help, that's what I've tried with no success. I'll keep trying...

Highlighted
GoPro
Posts: 9,270

Re: VAT refund for order from the Canary Islands

We appreciate your patience and understanding, @quintuscp. Let us know if anything else comes up.

Highlighted
Hiker
Posts: 8

Re: VAT refund for order from the Canary Islands

Ok, I've just contacted your service support.

 

As a note to other customers, you have to wait to receive the order, pay taxes and customs and then request the refund as you have to send gopro a copy of the payment doccuments.