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Tourist
Posts: 6

Upload of videos via web doesn't work

When trying to upload a video file (around 500MB and thus not that big) by triggering the upload via the web application it tells me (after showing the upload progressbar) that the video already exists (which is defnitely not the case). Upload from the android app is also very unstable and does not work either. Very unsatisfying for service one has to pay for.

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GoPro
Posts: 18,822

Re: Upload of videos via web doesn't work

Hi @snowyspiri7547

 

Are these file chaptered?

Have you also tried connecting to a different Wi-Fi network?

Would you be able to share a video of your workflow?

 

Thanks!

Ej

Highlighted
Tourist
Posts: 6

Re: Upload of videos via web doesn't work

Hello @aragon1006 ,

 

thanks for coming back to me.

No, the files are not chaptered, just single mp4 files. 

No, I didn't try with another WIFI.I will check that out whether it works and come back to you. In case there are further problems I can of-course provide you with a video. Just let me know how to transfer this to you.

 

Best regards

Mario

Highlighted
GoPro
Posts: 18,822

Re: Upload of videos via web doesn't work

Hi @snowyspiri7547

 

How long are the videos you are trying to upload?

Sure! Let us know how it goes with a different network.

You may upload your video to YouTube and attach the link to your response.

 

Thanks!

Ej