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Tourist
Posts: 3
Accepted Solution

Unable to login: 2FA Issue

I am attempting to log into my Plus account and I get the message box to enter my code and I'm not getting a text. I have used 2 browsers, cleared cache and have also used my phone (while not on wifi) and I still do not get the code to login. I've not changed my phone number since I created the account. 


Accepted Solutions
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GoPro
Posts: 19,775

Re: Unable to login: 2FA Issue

Hi @tomhudsonlive

 

Our Support Team will be able to assist you with this.

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.

 

Thanks!

Ej
 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,775

Re: Unable to login: 2FA Issue

Hi @tomhudsonlive

 

Our Support Team will be able to assist you with this.

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.

 

Thanks!

Ej