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Sightseer
Posts: 1

Re: Trim Cloud Videos

[ New ]

I am having the same issue.   I tried a few videos for test and they all say processing for a long time and then fail.  These are 4k 30fps vids, but less than a minute long.  I just became a Pro subscriber last week and uploaded the videos today, so they are fresh. 

 

Also, I tried both ways, but when it says "processing" on the screen it also gives options to share.  If I hit "no thanks" will the processing continue in the background?  The box dissapears so the user has no clue whats going on.  I've also left it on the screen and still says processing failed.  

GoPro
Posts: 360

Re: Trim Cloud Videos

[ New ]

@nordhand and others on this thread, 5K trims should work now. Please tag me if you seem something wrong.

Sightseer
Posts: 1

Re: Trim Cloud Videos

[ New ]

Hi, is there a step by step by stem somewhere for this? I am trying to trim 5 short highlights out of a 47 min .360 file so I only need to download the small clips for editing.

Tourist
Posts: 5

Re: Trim Cloud Videos

[ New ]

@epicboost16310 i just tested the same 5k/24 clip and it still has a processing error.

2021-02-02_18-18.png
GoPro
Posts: 360

Re: Trim Cloud Videos

[ New ]
That’s not good. I’ll take a look.

Thanks
GoPro
Posts: 360

Re: Trim Cloud Videos

[ New ]

Weird. I tried the same clip now and it worked. I'll check our logs tomorrow to see if I can spot something. How long did you try to trim it to ? I did a 2 second trim.

 

Thanks