Third request for help with GoPro plus

[samba1]

I have asked help with downloading from my camera or from my sad card to the cloud but it is taking me 7-10 hours for a few files . I am using Apple iMac latest sidtware update all up to date if no one can help me I will have to cancel in Jun 7th when my trail ends so far I've paid for one year subscription plus when going to Quik I always get an error and none of the files opens nothing works the way it suppose to work by what you promise.

regards
Sam M Ibrahim 

(702)983-6348 

if calling after 11am pacific standard time 

[epicboost16310]

Hello @samba1 can you try one large file that you have from the browser and see if its better ? If so, please let me know.

[samba1]

Hello @samba1 can you try one large file that you have from the browser and see if its better ? If so, please let me know.

SORRY but not sure how . Can you tell me how and where to download and which file we talking about and where to download it? I have on my Photo of Apple a video that i was trying to download to GoPro Plus .Should i try this way.THX

[aragon1006]

Hi @samba1

If you don't have a large file already saved on your computer/camera, please do a test recording.

Use an SD card adapter to copy the file to your computer.

Once done, sign in with your PLUS account via gopro.com/login

Click on your profile on the upper right-hand side.

Choose My Media then Add Media.

Let us know how it goes.

Thanks!

Ej

[samba1]

Sorry but to download from my sc card to where in my computer ? Example downloads or I have in my photo library videos and I am downloading one that is 8.51 minutes and started 5.51pm and now it is 6.04 pm and half way downloaded

[samba1]

File size 4,003,893,032 bytes (4 GB on disk)

[aragon1006]

Hi @samba1

You can download it manually on your computer.

Insert the SD card, open Finder.

Copy the file to your Library or save it on your Desktop screen.

Thanks!

Ej

[samba1]

Ok the file from photo library took 30 minutes to download now another one from my computer downloads lets see how long it will do started at 6.13.