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05-27-2020 09:50 PM
Third request for help with GoPro plus
[ New ]I have asked help with downloading from my camera or from my sad card to the cloud but it is taking me 7-10 hours for a few files . I am using Apple iMac latest sidtware update all up to date if no one can help me I will have to cancel in Jun 7th when my trail ends so far I've paid for one year subscription plus when going to Quik I always get an error and none of the files opens nothing works the way it suppose to work by what you promise.
regards
Sam M Ibrahim
(702)983-6348
if calling after 11am pacific standard time
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05-28-2020 04:01 PM
Re: Third request for help with GoPro plus
[ New ]Hello @samba1 can you try one large file that you have from the browser and see if its better ? If so, please let me know.
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05-28-2020 05:42 PM
Re: Third request for help with GoPro plus
[ New ]Hello @samba1 can you try one large file that you have from the browser and see if its better ? If so, please let me know.
SORRY but not sure how . Can you tell me how and where to download and which file we talking about and where to download it? I have on my Photo of Apple a video that i was trying to download to GoPro Plus .Should i try this way.THX
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05-28-2020 05:56 PM
Re: Third request for help with GoPro plus
[ New ]Hi @samba1
If you don't have a large file already saved on your computer/camera, please do a test recording.
Use an SD card adapter to copy the file to your computer.
Once done, sign in with your PLUS account via gopro.com/login
Click on your profile on the upper right-hand side.
Choose My Media then Add Media.
Let us know how it goes.
Thanks!
Ej
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05-28-2020 06:03 PM
Re: Third request for help with GoPro plus
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05-28-2020 06:05 PM
Re: Third request for help with GoPro plus
[ New ]File size 4,003,893,032 bytes (4 GB on disk)
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05-28-2020 06:17 PM
Re: Third request for help with GoPro plus
[ New ]Hi @samba1
You can download it manually on your computer.
Insert the SD card, open Finder.
Copy the file to your Library or save it on your Desktop screen.
Thanks!
Ej
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05-28-2020 06:19 PM
Re: Third request for help with GoPro plus
[ New ]Ok the file from photo library took 30 minutes to download now another one from my computer downloads lets see how long it will do started at 6.13.