05-27-2020 09:50 PM
I have asked help with downloading from my camera or from my sad card to the cloud but it is taking me 7-10 hours for a few files . I am using Apple iMac latest sidtware update all up to date if no one can help me I will have to cancel in Jun 7th when my trail ends so far I've paid for one year subscription plus when going to Quik I always get an error and none of the files opens nothing works the way it suppose to work by what you promise.
Sam M Ibrahim
if calling after 11am pacific standard time
05-28-2020 05:42 PM
Hello @samba1 can you try one large file that you have from the browser and see if its better ? If so, please let me know.
SORRY but not sure how . Can you tell me how and where to download and which file we talking about and where to download it? I have on my Photo of Apple a video that i was trying to download to GoPro Plus .Should i try this way.THX
05-28-2020 05:56 PM
If you don't have a large file already saved on your computer/camera, please do a test recording.
Use an SD card adapter to copy the file to your computer.
Once done, sign in with your PLUS account via gopro.com/login
Click on your profile on the upper right-hand side.
Choose My Media then Add Media.
Let us know how it goes.
05-28-2020 06:03 PM