09-25-2020 12:54 AM
The subscription payment was made twice.[ New ]
Was supported by feedback
He said he would give a reply email
However, there is no reply to the processing result.
Should I contact back with a feedback support request??
1 payment when purchasing HERO9
The next day's 1-year subscription amount was automatically paid for by credit card.
We all need to check the automatic approval of the 1-year subscription card.
10-01-2020 08:46 AM
Re: The subscription payment was made twice.[ New ]
Hello @jinyongaquaman. I was able to locate your Support case using the email address associated with your Support Hub profile. Our team is currently coordinating with the team in charge for further investigation. Rest assured, you'll be notified as soon as new information is available. We appreciate your patience and understanding.