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Sightseer
Posts: 1

The replacement no question ask

[ New ]
I see a list with trade in value but is that what it cost to replace or is already cover with the subscription? Trade and replacement is the same thing?

Accepted Solutions
Hiker
Posts: 26

Re: The replacement no question ask

[ New ]

Oh and Trade-in and Replacement are not the same thing.

Trade-in are value based on condition of the device returning for credit.

Replacement is fixed cost of device model for replacing to like-for-like model.

 

Here is the Trade-up program details:

GoPro TradeUp Program 

 

Here is the Replacement program details:

GoPro Camera Replacement Program

 

I know the replacement program says "Trade-in fee" which sounds confusing but its to clarify that your are "returning" the device to exchange it for another same model.

 

Hope that clarifies that portion.

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Hiker
Posts: 26

Re: The replacement no question ask

[ New ]
Your Go Subscription has a built in insurance policy. That insurance covers you for 2 replacement, also referred to as two (separate) claims.

Just like insurance for cars (in most places), you have a deductible. So you still pay a deductible to have a replacement done per claim. (Each claim, maximum twice a year)
Also twice a year is based on your subscription date. Annual anniversary date is the "reset" of the year. So if your subscription started in July 4th. then the 2 replacement counter resets on that date. Note January 1st.

Hope that helps!
Hiker
Posts: 26

Re: The replacement no question ask

[ New ]

Oh and Trade-in and Replacement are not the same thing.

Trade-in are value based on condition of the device returning for credit.

Replacement is fixed cost of device model for replacing to like-for-like model.

 

Here is the Trade-up program details:

GoPro TradeUp Program 

 

Here is the Replacement program details:

GoPro Camera Replacement Program

 

I know the replacement program says "Trade-in fee" which sounds confusing but its to clarify that your are "returning" the device to exchange it for another same model.

 

Hope that clarifies that portion.