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Tourist
Posts: 3
Accepted Solution

The media you're uploading already exists in your media library

I'm trying to upload some videos but I keep getting The media you're uploading already exists in your media library even though it isn't in the library. I have tried through the app and the website, i even tried renaming the file but keep getting the above message.

Accepted Solutions
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GoPro
Posts: 17,709

Re: The media you're uploading already exists in your media library

Hi @papaflump

 

Please try uploading it through the app again.

Try signing in and out of the Plus account.

Make sure to relaunch the app before signing back in.

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
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GoPro
Posts: 17,709

Re: The media you're uploading already exists in your media library

Hi @papaflump

 

Sorry for any trouble caused.

Can we have the file name of the file/s you are trying to upload?

 

Thanks!

Ej

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Tourist
Posts: 3

Re: The media you're uploading already exists in your media library

Yes, it's GH010009.mp4
Highlighted
GoPro
Posts: 17,709

Re: The media you're uploading already exists in your media library

Thanks for getting back to us @papaflump

 

We'll reach out to the team in charge and get back to you once we have an update.

 

Regards,

Ej

Highlighted
GoPro
Posts: 17,709

Re: The media you're uploading already exists in your media library

Hi @papaflump

 

Please try uploading it through the app again.

Try signing in and out of the Plus account.

Make sure to relaunch the app before signing back in.

 

Let us know how it goes.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: The media you're uploading already exists in your media library

That all worked thanks.