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Tourist
Posts: 1

Supporto Sostituzione Go Pro 8 - Richiesta assistenza

[ New ]

Buongiorno, sto provando a contattare l'assistenza, per l'acquisto fatto e non piu funzionante, ma non mi fa inoltrare il messaggio.

Vi prego di indicarmi come devo fare per richiedere assistenza urgente. 

La fotocamera, dopo essere stata utilizzata in acqua per la prima volta (sotto il mezzo metro), ha smesso di funzionare. 

 

Grazie

 

GoPro
Posts: 24,442

Re: Supporto Sostituzione Go Pro 8 - Richiesta assistenza

[ New ]

Hi @mkluca

 

So long as the camera door is closed, the HERO8 Black is waterproof down to 10m (33ft) without a housing.
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them through https://gopro.com/help/ContactUs

When reaching out to the team, try initiating a chat session then change the region(upper right-hand side) to US-English.
Make sure to enter the details manually to avoid captcha errors.
Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

Thanks!
Ej