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Tourist
Posts: 2

Subscription not working

[ New ]

I'm in Ukraine now, and my GoPro Subscription not working ( I purchased it today). Chat is always unavailable ... What can I do for a refund?

support not working...

GoPro
Posts: 31,976

Re: Subscription not working

[ New ]

Hi @s1anger

 

Account and order-related concerns are best handled by our Support Team.

Please try reaching out to them again through https://gopro.com/help/ContactUs

Make sure to reach out to them during the hours of operations listed on the same link.

 

 

Thanks!

Ej

Tourist
Posts: 2

Re: Subscription not working

[ New ]

@aragon1006 I try to reach support EVERY DAY in Bussiness Hours , but there is always a problem with: Sorry, all agents are helping other customers right now. Please try again later.


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So what can I do?

GoPro
Posts: 31,976

Re: Subscription not working

[ New ]

Hi @s1anger

 

We have checked with the team and confirmed that the ContactUs page is working.

 

What error message are you getting with the subscription?

We are able to pull up an active Quik subscription using the email address in your Hub profile.

Make sure you are using the same email address on the order.

 

Thanks!

Ej