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Sightseer
Posts: 1

Subscription not refunded

[ New ]

Hello

I had returned a bundle package in early March. I have since received my refund for the hardware from the bundle on March15 but have yet to receive a refund for the subscription. #RF-168803. Can you please look into this as to when I should be receiving this refund. 

 

Thank you,

-Jandi

Tourist
Posts: 4

Re: Subscription not refunded

[ New ]

Bonjour,

 

J'ai le même problème, et impossible de contacter le support. Avez-vous trouvé une solution ?

 

Merci,

Olivier

GoPro
Posts: 18,440

Re: Subscription not refunded

[ New ]

Hello, @jandil22 and @oliviero66. We were able to pull up your Support cases and we see that the request for a refund for the canceled subscription has been submitted. At this time, there is no time frame as to when the amount will be reflected on your account. 

Tourist
Posts: 4

Re: Subscription not refunded

[ New ]

Perfect, thank you for your support!

 

Best,