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Tourist
Posts: 8

Subscription not activated even after bundle purchase

[ New ]

I bought the bundle package which already with my registered email id should have had a year of subscription with it, but when i login with the email address it just keeps on asking sign up for the go pro subscription and comes up with the pricing ? Should it not be auto linked when purchased ?

GoPro
Posts: 30,862

Re: Subscription not activated even after bundle purchase

[ New ]

Hi @ferozs555

 

We do not see a subscription using the email address on your Hub profile.

Is there another email address you may have used to place the order?

Try signing in again using that email. gopro.com/login

 

If there's none, please provide the order number so we can check further.

 

Thanks!

Ej

Tourist
Posts: 8

Re: Subscription not activated even after bundle purchase

[ New ]
Hi @aragon1006, when i purchased and got the invoice that was the email address that was linked up. My order number is MU-00721873 , it was all purchased on the bundle package , also i have been trying to reach to support since the delivery when arrived, with the purchase i had purchased additional 64 sd caed, but it did not come with the package there is only 32 gb sd card.

Who should i report this to ?
GoPro
Posts: 30,862

Re: Subscription not activated even after bundle purchase

[ New ]

Hi @ferozs555

 

We are not able to pull up a subscription using the email address on the order.

Can you please check the total amount charged?

The subscription may have not been billed correctly.

Support will be able to check on this further.

 

We were able to pull up the recent call back request. The contact number listed appears to be invalid.

Please try logging a new request. Make sure that the information entered is correct.

https://gopro.com/help/ContactUs

Take note of the new case number for reference.

 

 

Thanks!

Ej

Tourist
Posts: 8

Re: Subscription not activated even after bundle purchase

[ New ]
Hi @aragon1006, i was on flight so the mobile was off, yoi can ring me now.
Tourist
Posts: 8

Re: Subscription not activated even after bundle purchase

[ New ]

Hi @aragon 1006 ,the total is 590.87 , the bundle was as one year free subscription, now i did pay from paypal which is linked to my different email account, would that be the difference, if so can you link up f***@gmail.com

And for Sd card you can ring me up

Tourist
Posts: 8

Re: Subscription not activated even after bundle purchase

[ New ]

Hi @aragon1006 ,the total is 590.87 , the bundle was as one year free subscription, now i did pay from paypal which is linked to my different email account, would that be the difference, if so can you link up f***@gmail.com

And for Sd card you can ring me up

GoPro
Posts: 30,862

Re: Subscription not activated even after bundle purchase

[ New ]

Hi @ferozs555

 

Please reach out to Support to have this checked further.

Please submit a new request or initiate a chat session.

https://gopro.com/help/ContactUs

 

Thanks!

Ej