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Tourist
Posts: 2

Subscription cancel in last billing day

[ New ]

Today it was my last billing day of subscription and i Canceled it but I got a message that there was an attempt to charge for another year.I don't want to pay for this, becouse i would like to cancel subscription.

What i have to do now ? Actually my subscription is cancelled on websie but Subscription end date is March 11, 2022.

GoPro
Posts: 25,019

Re: Subscription cancel in last billing day

[ New ]

Hi @bartlomiej6408

 

We see that the subscription is canceled.

Should there be any further requests/charges, please let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: Subscription cancel in last billing day

[ New ]

After one week was another request of charges and also in last monday.

I got notification on my email about update payment method. I try to conntact with support but i have problem with that.

There is any option to conncat with support by email ?

GoPro
Posts: 25,019

Re: Subscription cancel in last billing day

[ New ]

Hi @bartlomiej6408

 

Email and inbound support have long been discontinued.

To reach out to Support, please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Take note of the case number for reference.

 

Thanks!

Ej