Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Subscribe to GoPro
Reply
Tourist
Posts: 2

Subscription Cancelled

[ New ]

Bought a camera which included a year's subscription.  Receieved an email to say Subscription cancelled 2 days after purchase.

 

Camera bought as an xmas present and I have never cancelled the subscription.  Call centre contatced 7 times yet are unable to resolve issue.

GoPro
Posts: 30,743

Re: Subscription Cancelled

[ New ]

Hi @juliannep58578

 

We see that the annual subscription is canceled.

However, it should still be good until 2021.

Can you please try signing in via gopro.com/login and see if you still have the option to Add Media?

You may also reach out to our Support Team to have this checked further.

 

 

Thanks!

Ej

Tourist
Posts: 2

Re: Subscription Cancelled

[ New ]

I am able to upload media, however it was the other features the subscription offered i.e insurance that I was keen on.

 

This subscription has been bought with the camera and should never be cancelled.  The item has been bught and paid for yet I am not able to ahave access to all its features (order number SO-3973387)

Sightseer
Posts: 2

Re: Subscription Cancelled

[ New ]

Me too!

GoPro
Posts: 30,743

Re: Subscription Cancelled

[ New ]

Hi @juliannep58578 @alonedark61

 

Let our Support Team check on this further.

Please reach out to them through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Subscription Cancelled

[ New ]
https://gopro.com/help/ContactUs This address cannot be reached in any way. Min 2 min. it is writing but I cannot reach it in any way. I ask for immediate assistance.
GoPro
Posts: 30,743

Re: Subscription Cancelled

[ New ]

Hi @alonedark61

 

What error message are you getting?

Please ensure that you are not blocking cookies and have your pop-up blocker disabled.
You may also try a different browser or go on incognito mode.

 

Thanks!

Ej