Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Subscribe to GoPro
Reply
Highlighted
Tourist
Posts: 3

Subscribed multiple times but Support Always Says they Can't See it on my Account

I've tried subscribing on several occasions with different accounts so I could get my hero 5 black replaced, but every time I contact support they say they don't see I'm subscribed. I only use one email.

Highlighted
GoPro
Posts: 283

Re: Subscribed multiple times but Support Always Says they Can't See it on my Account

Hello @zippybluff2362 are you the user from Reddit ? I'll take a look at this and get back to you.

Highlighted
Tourist
Posts: 3

Re: Subscribed multiple times but Support Always Says they Can't See it on my Account

I am. Thanks.