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Sightseer
Posts: 1

Subscribe to the cloud

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I bought the yearly cloud membership and when I try to set it up , it tells me to contact support.
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Tourist
Posts: 3

Re: Subscribe to the cloud

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Même chose de mon côté. Heureusement j'ai payer avec Paypal, dès réception de la camera si je n'y arrive toujours pas je ferais une réclamation en passant par paypal
GoPro
Posts: 15,698

Re: Subscribe to the cloud

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@bomushinski, @loicr357, we'd like to gather more details about the issue with your GoPro Subscription account so we can help you better. When you get a chance, please reach out to GoPro customer support at gopro.com/help/ContactUs so we can assist you further. Thanks!

Tourist
Posts: 3

Re: Subscribe to the cloud

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@aenriquez I have tried to contact support by all means possible, but the French support service seems unwilling to respond. No answer since I asked them my question

GoPro
Posts: 21,087

Re: Subscribe to the cloud

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Hello, @loicr357. How have you contacted Support? Is there a case number that we can use as a reference? we'd be glad to check on your contact request status with them. Thanks!