Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Subscribe to GoPro
Reply
Sightseer
Posts: 1

Subscribe to Quik: Video Editor App

[ New ]

Hello!

On June 1, 2021, I made a payment in the AppStore (for family access) for an annual subscription to the Quik: Video Editor app. The payment was completed. Registered with email tand*****13@mail.ru. The app then informs you: "You have a free subscription. And asks to pay."

I go to the Restore purchases section. Writes Failed. "This receipt is used in another account." I tried to register in the app with an Apple ID. The same situation.

I ask you to restore access to the account and change the registration with the linked username. ***@mail.ru and link the registration to my Apple ID (a**13@me.com).

Sincerely,
Tatiana

GoPro
Posts: 26,073

Re: Subscribe to Quik: Video Editor App

[ New ]

Hi @13tata31

 

You may refer to the information on this thread.

 

Thanks!

Ej