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10-19-2020 03:18 AM
Still haven't received an invoice for purchased product
[ New ]Dear GoPro team,
we're missing an invoice for our purchase: SO-3958319 from 9/21/2020.
Order information:
Shipping Address | Billing Address | Shipping Method |
ulica Marije Radić 14 | EcoTherm izolacija d.o.o. | UPS Standard-INC |
Can you please send it to the associated email address - info@ecotherm.hr ?
Regards,
Elma
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10-19-2020 07:18 AM
Re: Still haven't received an invoice for purchased product
[ New ]Hello, @nimbleflar1100. Invoice requests are coursed through our Support team. Please submit a request through https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.
Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
If chat does not work, you may submit a callback request. If you get the Captcha error ar any error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser.
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10-19-2020 07:44 AM
Re: Still haven't received an invoice for purchased product
[ New ]
@mariustanya wrote:Hello, @nimbleflar1100. Invoice requests are coursed through our Support team. Please submit a request through https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.
Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
If chat does not work, you may submit a callback request. If you get the Captcha error ar any error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser.
Dear mariustanya, thank you for your answer, but the instructions you wrote were already tried out and didn't show resaults.
Can't you just send us the appropriate invoice regarding data I gave you?
I wouldn't be writing this if I was successful in resolving this issue.
Our e-mail is info@ecotherm.hr, and the order number is SO-3958319 (date of purchase: 21st of September 2020.).
I am thankful for you constructive help in advance and grateful for invoice receivement.
Best regards,
Elma