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Sightseer
Posts: 2

Send me an purchase and subscribe information to my right e-mail,thanks.

[ New ]

Hi sir,

I already get subscription of a year, but I made a mistake of my e-mail address.

So I can not get the GoPro Subscription and the order information.

please help me to correct e-mail address and resend the order information e-mail to me again, thanks.
Icontact case number is 08400665
Purchase number MU-00597800

GoPro
Posts: 17,485

Re: Send me an purchase and subscribe information to my right e-mail,thanks.

[ New ]

Hello, @yvonneku. Our Support team will be able to help you with this request. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 

Sightseer
Posts: 2

Re: Send me an purchase and subscribe information to my right e-mail,thanks.

[ New ]
But I contact many times, there is no response for these days. So I can't see the order information and use the subscription space.
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GoPro
Posts: 17,485

Re: Send me an purchase and subscribe information to my right e-mail,thanks.

[ New ]

Hello, @yvonneku. We see your callback request in the system. Support has attempted to contact you back a couple of times last October 14 but was not able to reach you. Your request is back in the queue. Please keep the lines open. Thanks!