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Sightseer
Posts: 1

SUBSCRIPTION 2重請求

[ New ]

サポートでの連絡が全くできないため、こちらで連絡を取っています。

今回、HERO8 Black  ¥32,000をorder しましたが、これはSUBSCRIPTIONがセットされてたものと考えています。
ところが、決済したクレジットカードの状況を確認したところ、別にGOPRO SUBSCRIPTIONとして¥6,000が計上されております。
2重計上となっておりますので、¥6,000の返金をしてもらいたい


Accepted Solutions
GoPro
Posts: 21,084

Re: SUBSCRIPTION 2重請求

[ New ]

Hello, @activesumm6460. The subscription and the hardware parts of the order are charged separately. Please check the total amount of charge on your card. The total amount should reflect the bundle price. Let us know what you find out. Thanks!

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All Replies
GoPro
Posts: 21,084

Re: SUBSCRIPTION 2重請求

[ New ]

Hello, @activesumm6460. The subscription and the hardware parts of the order are charged separately. Please check the total amount of charge on your card. The total amount should reflect the bundle price. Let us know what you find out. Thanks!