Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Subscribe to GoPro
Reply
Tourist
Posts: 2

Refund subscription

[ New ]

Dear all,

I WANT TO CANCEL MY SUBSCRIPTION BECAUSE I REGISTERED FOR THE FREE MONTH BUT I DID NOT WANT TO CONTINUE AND YOU CHARGE MY ACCOUNT .

i TRIED TO CONTACT YOU AND ALSO WHEN I REGISTER I THOUGHT THERE WOULD BE A NOTICE BEFORE CHARGING MY BANK ACCOUNT.

Please i need my money and i do not use the service.

 

Thank you

GoPro
Posts: 18,313

Re: Refund subscription

[ New ]

Hello, @tsosmi. Our Support team will be able to help you with this concern. We see that there were multiple attempts to call you back yesterday but Support was not able to reach you. Please initiate a callback again and be sure to put in your best contact number. Thanks!

Tourist
Posts: 2

Re: Refund subscription

[ New ]

Hi, still no contact submitted form you support team.

Please i do not use the service and i only registerfor the free month .

I want full refund immediately.

 

Kind Regards

GoPro
Posts: 24,297

Re: Refund subscription

[ New ]

Hi @tsosmi

 

We try to help as much as we can.

For account-related concerns, you would need to reach out with our Support Team.

You may want to try initiating a chat session instead.

 

Thanks!

Ej