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Tourist
Posts: 5

Purchased Subscription and can't get Support

[ New ]

Hi,

 

Can someone tell me how to engage with Support as I've tried 4 times now via the Live Chat and each time I'm told there's no agents to assist me.  The £49.99 cost hasn't been worth it as yet.  Pretty poor customer service.  Kind Regards

Hiker
Posts: 15

Re: Purchased Subscription and can't get Support

[ New ]

Said also in a topic, use Chrome or Firefox and install a plugin called autofill. Fill out the stuff before the chatbox, and save it into autofill. Each time you refresh your page at the suport site, all info get instant preloaded. So you can keep fast bashing until you get the chatbox.

 

2021-01-08 19_15_44-Window.png

 

 

2021-01-08 19_15_44-Window.png
GoPro
Posts: 21,890

Re: Purchased Subscription and can't get Support

[ New ]

Hi @donnab35578

 

Sorry if you are having trouble getting through.

When reaching out to Support, please ensure that you are not blocking cookies and have your pop-up blocker disabled. You may also try a different browser or go on incognito mode.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 5

Re: Purchased Subscription and can't get Support

[ New ]

Hi EJ,

 

I've checked the cookies and they are fine, I've tried Google Chrome, Edge Chromium, incognito and it's just the same.

 

Kind Regards

GoPro
Posts: 11,085

Re: Purchased Subscription and can't get Support

[ New ]

@donnab35578, you may also try initiating a chat session. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.

Sightseer
Posts: 1

Re: Purchased Subscription and can't get Support

[ New ]

@donnab35578 wrote:

Hi,

 

Can someone tell me how to engage with Support as I've tried 4 times now via the Live Chat and each time I'm told there's no agents to assist me.  The £49.99 cost hasn't been worth it as yet.  Pretty poor customer service.  Kind Regards


Same here!