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Sightseer
Posts: 2

Problem to sign up for GoPro Plus

I just bought a GoPro hero8 and I am trying to sign up to GoPro Plus. I am filling in my details and when I tick "the small box" the button to pay and order turns blue and I can click on it. But when I do so, nothing hapens. I have tried on smartphone, and computer, no luck. 
Is there a known problem about this right now? 
Thank you for your help.
//Morgan.

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GoPro
Posts: 19,775

Re: Problem to sign up for GoPro Plus

Hi @stoutcrest68787

 

How are you trying to sign up to PLUS?

Check out Where Can I Sign Up for GoPro PLUS?

 

Thanks!

Ej

Highlighted
Sightseer
Posts: 2

Re: Problem to sign up for GoPro Plus

I am clicking on the "Try your 30 days free trial", and am then being sent to the page where you fill in details: Name, cardnumber and so on. 
And when I have done that(as I wrote in first message) the button to go forward and pay turns blue and I can click it, but nothing happens. 
It just stays the same. 
//Morgan.

 

Highlighted
GoPro
Posts: 16,046

Re: Problem to sign up for GoPro Plus

Hello, @stoutcrest68787. Are you doing it through the GoPro App? If so, check how it would go if you do it directly through https://gopro.com/en/us/shop/subscription/gopro-plus-monthly-subscription/GoProPlusMonthly.html . 

 

If it would still not go through, let is know if any error message or notification comes up. A screenshot of the page you are on would be greatly helpful. Thanks!