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Sightseer
Posts: 1

Prix affichés différent des prix dans le panier

[ New ]

Bonjour, je viens de m'inscrire sur gopro plus. Lorsque je selectionne un produit le prix de celui une fois dans le panier augmente sur certains produits. Par exemple le caisson etanche hero silver passe de 24€ à 34€ ou the handler de 14€ à 20€; D'autres produtis restent au meme prix. Je ne comprends pas ce qui se passe et impossible de joindre le service client.

pouvez vous m'aider ? merci, Alban


Accepted Solutions
GoPro
Posts: 13,508

Re: Prix affichés différent des prix dans le panier

[ New ]

@jamesondavy, apologies for the inconvenience caused. Our goal is to make placing orders as quick and easy as possible. Unfortunately, these restrictions are placed on us by the shipper and not something we can control.

 

Due to safety regulations governing Lithium-Ion batteries, only minimal quantities of batteries are permitted to be shipped via air. That being said, there's a maximum of additional 2 rechargeable batteries for every camera purchase.

 

In addition to this, you will not be allowed to proceed with the checkout on the website if there's no camera associated with your order

View solution in original post


All Replies
Sightseer
Posts: 2

Re: Prix affichés différent des prix dans le panier

[ New ]

j'ai le meme probleme que moi, contacté le support sans reponse pour le moment pas d'appel alors qu'il est normalement ecrit 5 minutes

Sightseer
Posts: 2

Re: Prix affichés différent des prix dans le panier

[ New ]

c'est bon ça marche les prix sont les bon, juste j'ai pas compris pourquoi je pouvais pas acheter une batterie.

GoPro
Posts: 13,508

Re: Prix affichés différent des prix dans le panier

[ New ]

Hello @albanl04861. What country do you have selected on the website? Also, are you trying to purchase these accessories with GoPro PLUS discount?

GoPro
Posts: 13,508

Re: Prix affichés différent des prix dans le panier

[ New ]

@jamesondavy, apologies for the inconvenience caused. Our goal is to make placing orders as quick and easy as possible. Unfortunately, these restrictions are placed on us by the shipper and not something we can control.

 

Due to safety regulations governing Lithium-Ion batteries, only minimal quantities of batteries are permitted to be shipped via air. That being said, there's a maximum of additional 2 rechargeable batteries for every camera purchase.

 

In addition to this, you will not be allowed to proceed with the checkout on the website if there's no camera associated with your order