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Sightseer
Posts: 1

Placed orders, paid via paypal, can't get order status or customer support. No phone/chat available.

[ New ]

Have the new Gopro 8; the door broke and won't seal.  I ordered a replacement part and numerous additional accessories. Placed orders, paid via paypal, weeks later can't get order status or customer support. Says pending shipping.  No phone number available and no "chat support" available.

 


Accepted Solutions
GoPro
Posts: 19,815

Re: Placed orders, paid via paypal, can't get order status or customer support. No phone/chat ava...

[ New ]

Sorry to hear about the order issue, @physis. We see that there were two orders under your account (using the Hub profile information) and both have been packed at the warehouse. It would be best to get in touch with our Support team as they have complete access to the order details. 

 

We have recently made a change in our contact method. To connect with Support, visit https://gopro.com/help/ContactUs and fill out the form with the needed details. Once done, select "Contact Us" and proceed with either chat or a callback request. Be sure to put in your best contact number. 

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All Replies
GoPro
Posts: 19,815

Re: Placed orders, paid via paypal, can't get order status or customer support. No phone/chat ava...

[ New ]

Sorry to hear about the order issue, @physis. We see that there were two orders under your account (using the Hub profile information) and both have been packed at the warehouse. It would be best to get in touch with our Support team as they have complete access to the order details. 

 

We have recently made a change in our contact method. To connect with Support, visit https://gopro.com/help/ContactUs and fill out the form with the needed details. Once done, select "Contact Us" and proceed with either chat or a callback request. Be sure to put in your best contact number.