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Sightseer
Posts: 1

Periodo di prova

[ New ]

Buonasera,

 

ho sottoscritto gopro plus perchè prevedeva 30 giorni di prova. Ho provato qualche giorno e non sono soddisfatto del funzionamento in quanto anche per fare montaggi con Gopro Quick il sistema non me li prende dal cloud ma devo prima scaricarli sul computer e questo era proprio quello che volevo evitare sottoscrivendo l'icloud plus. Detto questo ho notato che solo pochi giorni viene fatta fattura e questo contrasta con periodo di prova. Vorrei annullare ed avere chiarezza per capire come avere riborso

 

grazie

 


Accepted Solutions
GoPro
Posts: 11,761

Re: Periodo di prova

[ New ]

@bravecreek77302, if you registered for GoPro Plus directly at gopro.com, you can cancel your subscription through your GoPro user account. 

  1. You must log into your account, navigate to Settings, navigate to Subscriptions, select Cancel Membership. 
  2. You will see a pop-up message asking you if you're sure they want to cancel. 
  3. Once canceled you will receive a confirmation email. 
  4. After canceling, you will still have access to your Plus subscription until the next billing date, at which point the subscription will cease before you are charged again.  

 

Note: The Cancel Membership button is ALWAYS grey, but it is clickable. 

 

If you signed up through a platform other than GoPro.com, you would need to manage your own subscription through the platform it was purchased under. See the links below for the instructions on how to manage your subscriptions: 

 

If purchased through Amazon, you can cancel the subscription in the "Games and Software" section on Amazon. 

 

View solution in original post


All Replies
GoPro
Posts: 11,761

Re: Periodo di prova

[ New ]

@bravecreek77302, if you registered for GoPro Plus directly at gopro.com, you can cancel your subscription through your GoPro user account. 

  1. You must log into your account, navigate to Settings, navigate to Subscriptions, select Cancel Membership. 
  2. You will see a pop-up message asking you if you're sure they want to cancel. 
  3. Once canceled you will receive a confirmation email. 
  4. After canceling, you will still have access to your Plus subscription until the next billing date, at which point the subscription will cease before you are charged again.  

 

Note: The Cancel Membership button is ALWAYS grey, but it is clickable. 

 

If you signed up through a platform other than GoPro.com, you would need to manage your own subscription through the platform it was purchased under. See the links below for the instructions on how to manage your subscriptions: 

 

If purchased through Amazon, you can cancel the subscription in the "Games and Software" section on Amazon.