Paid for subscription twice [ New ]

[chrisa15367]

I have bought the Hero 9 bundle, which I thought was £329.98, as advertised. I bought subscription as I thought I needed to to get this discount price, and was then charged £379.98 for the camera - which I guess is the camera at £329.98 plus another subscription. So I think I have paid twice for subscription. Order number SO-4170892. Please advise.

[aenriquez]

Hello @chrisa15367. Sales Order SO-4170892 shows that it was purchased with a camera discount for existing GoPro subscribers. There's no annual GoPro Subscription associated with it. This also means that you're already subscribed to GoPro when the order was placed.

I was also able to locate your GoPro Subscription profile and it shows that the subscription was purchased on the same day through gopro.com.

The Subscribe to GoPro Bundle discount applies to a new purchase of an annual subscription to GoPro combined with a purchase of a full-priced. For further reference, please see the terms and conditions of the Subscribe to GoPro Bundle promo.

Current GoPro subscribers get a discount on our top cameras; MAX, HERO9 Black, and HERO8 Black. More details here GoPro Subscription Discounts.

[chrisa15367]

Thanks for the reply. I couldn’t access the offer at £329.98 so I assumed I needed to be a subscriber already, so I purchased a subscription. Can I now cancel that subscription therefore and have a refund? Thanks

[mariustanya]

Our Support team will be able to help you with your request, @chrisa15367. To proceed, please submit a contact request through https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 

If chat does not work, you may submit a callback request. If you get the Captcha error or any error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser. 

[chrisa15367]

Have been waiting two days for a call back and chat isn’t available. Can you give me an answer please. If I cancel my subscription, how long will the refund take?

[aenriquez]

@chrisa15367, for further details about the GoPro Subscription's cancellation, please see https://gopro.com/en/us/legal/subscriptionterms.

[chrisa15367]

I have a right in this country to cancel within 14 days and receive a full refund. I will be expecting that.

[aenriquez]

@chrisa15367, should you need further assistance, our Support Team will be able to look into options to help you out. You can try to resubmit a callback request or chat with one of our Chat Support representatives through https://gopro.com/help/ContactUs. Thanks!