PROBLEMI CARICAMENTO FILE SU GOPRO PLUS, QUALCUNO PUO AIUTARMI? [ New ]

[federicap32527]

BUONA SERA RISCONTRO DEI PROBLEMI NEL CARICARE I FILE SUL CLOUD DI GOPRO PLUS, AD ESEMPIO MI DICE CHE I FILE SONO GIà STATI CARICATI MA IN REALTA' NON COMPAIONO TRA I CONTENUTI MULTIMEDIALI. COSA POSSO FARE???????

[mariustanya]

Hello, @federicap32527. How were you uploading your media to PLUS? Which of these methods were you using? How are you trying to view your media? Do you check it through the GoPro App, or through plus.gopro.com? 

[federicap32527]

Carico i contenuti attraverso plus.gopro.com e li controllo sempre attraverso plus.gopro.com

[federicap32527]

LE ALLEGO UNA FOTO

[aragon1006]

Hi @federicap32527

Would you mind uploading a photo manually?

See if it will go through.

Thanks!

Ej

[federicap32527]

Ho provato con alcuni video e me li carica altri invece no.
Ho notato che se inizio a caricare un video e poi interrompo il caricamento allora quel video non lo caricare più

[aragon1006]

Hi @federicap32527

Can we have the file names, please?

Thanks!

Ej

[federicap32527]

GH020194b , GH010203a , GH010206a , GH010208a , GH030208c , GH010211a , GH010212

[aragon1006]

Hi @federicap32527

We'll have this shared with the team.

We'll get back to you for updates.

Thanks!

Ej

[federicap32527]

Qual'è il problema di questi video?? perché non vengono caricati?

[epicboost16310]

@federicap32527 if I send you a dropbox link can you upload one of the videos that you are having issues with ? It seems like those are already in your library. How did you get files with "a", "b", "c" etc in the filenames ? Are you editing them with a tool ?

Thanks

[federicap32527]

Se sono già nella mia libreria perché non li trovo?

[epicboost16310]

@federicap32527 that is what I am trying to figure out :-) I can only guess as to why. If I have a file from you then I can more easily get to the root of the problem.

[federicap32527]

Come ti invio il file?

[epicboost16310]

I'll DM you a dropbox link.

[federicap32527]

Ok

[federicap32527]

Devo inviare tutti i video che non trovo in libreria?

[epicboost16310]

No. Just send me one. If I can figure out the problem for that one then hopefully all the others are also because of the same problem.

[epicboost16310]

@federicap32527 I've sent you a link thats from your library for the file you sent to me. One question I have for you is how did you get these files from the SD card ? They are not named in the way that the GoPro camera writes it. Let me know if the link works and then we can figure out what's happening.

Thanks

[federicap32527]

Ho solo collegato la mia GoPro al pc e dalla cartella della GoPro ho trasferito i vari file al mio pc