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Tourist
Posts: 1

Ordered with incorrect email address - have no order number

[ New ]

I placed an order for a Hero 9 bundle but mistyped my email address. The GoPro subscription was then created with the wrong address.

 

Because I had an old GoPro account with the correct address, I could not change the address on the new paid subscription to my actual email

I logged into and deleted the old account with the correct address attached

I then updated the email address on the new subscription - I now have my paid subscription attached to the correct address and that is working fine (it is the account I am using to post this)

 

What I would like to do is change the email address associated with my order so I can get the order number and any tracking emails etc. Can someone at GoPro support please make contact with me so that I can find my order number and update the email linked to the order?


Accepted Solutions
GoPro
Posts: 14,949

Re: Ordered with incorrect email address - have no order number

[ New ]

Hello @nimbledive4716. Please contact our Support Team so we can assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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All Replies
GoPro
Posts: 14,949

Re: Ordered with incorrect email address - have no order number

[ New ]

Hello @nimbledive4716. Please contact our Support Team so we can assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.