Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Subscribe to GoPro
Reply
Hiker
Posts: 34

No se han cobrado la suscripción anual

[ New ]
Hola, compré gopro9 con una suscripción de 1 año. El dinero para gopro9 se ha cobrado 329,99€, pero no para la suscripción de 1 año 49,99€ y ahora no tengo los beneficios de la subida automática o descuentos. Cuál es el problema?
Sightseer
Posts: 2

Re: No se han cobrado la suscripción anual

[ New ]
I'm having the same issue as well...
GoPro
Posts: 18,669

Re: No se han cobrado la suscripción anual

[ New ]

Hello, @mzoslater and @zacharyt6345. If you haven't yet, please reach out to our Support team so they can get the matter sorted. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 

 

 

Sightseer
Posts: 2

Re: No se han cobrado la suscripción anual

[ New ]
I have and they have been nothing but useful. In fixing multiple issues im having
Hiker
Posts: 34

Re: No se han cobrado la suscripción anual

[ New ]

I've already commented on it by chat and nothing has been fixed for me. I can't access GoPro plus features. It also does not let me pay for the subscription by entering the web.