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Hiker
Posts: 17

No GoPro customer service. Un contactable!

[ New ]
Live chat doesn’t work, no call back option, no reply from messenger and twitter!
The price I pay for the camera and a subscription you should be ashamed. My camera is faulty and is under 12 months old how can I get a replacement?
GoPro
Posts: 27,179

Re: No GoPro customer service. Un contactable!

[ New ]

Hi @dolph2020

 

Our team is currently working through a volume of contacts, response time may be slightly longer than usual.

We appreciate your understanding.

Please try logging a request again, https://gopro.com/help/ContactUs

Make sure to enter the details manually to avoid captcha errors.

 

Thanks!

Ej

Hiker
Posts: 17

Re: No GoPro customer service. Un contactable!

[ New ]
Still no option to receive a call back??
It’s poor service to be honest. Why is there no email address so it can be dealt with ASAP