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Tourist
Posts: 2

Não consigo enviar ficheiros para o go pro plus

[ New ]

Quero enviar para a midia da nuvem do go pro plus e sempre que tento até arrastando os ficheiros, eles passam, mas depois dá erro. 

No envio automático diz que está a processar e não ssai do primeiro. É frustante. Precisava de tranferir para a nuvem pois não tenho espaço no disco. O que devo fazer? 

 


Accepted Solutions
GoPro
Posts: 301

Re: Não consigo enviar ficheiros para o go pro plus

[ New ]

@paulod283 how long was your camera plugged in ? I see a lot of uploads that show up as in progress from the camera. Please leave that plugged in for some time and see. There is an option in the mobile app to check for upload status. Go to Settings->My Account->Auto Upload Status. Do you know what your upload speed is ? Can you go to "https://fast.com" and click on "Show more info" to get your upload speed. Then use the upload bitrate there(or post it here and I can help) to estimate approximately how long the upload should take. 

 

Thanks

 

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All Replies
GoPro
Posts: 21,534

Re: Não consigo enviar ficheiros para o go pro plus

[ New ]

Hi @paulod283

 

Are you trying to add files via gopro.com/login?

How long are these videos?

Would you mind checking the file names? Kindly check if you see .mp4 for the videos.

 

 

Thanks!

Ej

 

Tourist
Posts: 2

Re: Não consigo enviar ficheiros para o go pro plus

[ New ]
Yes, i used the gopro.com,login.
The files are mp4. and the size is more or less 2.4 GB and 3.5 GB.
GoPro
Posts: 301

Re: Não consigo enviar ficheiros para o go pro plus

[ New ]

@paulod283 how long was your camera plugged in ? I see a lot of uploads that show up as in progress from the camera. Please leave that plugged in for some time and see. There is an option in the mobile app to check for upload status. Go to Settings->My Account->Auto Upload Status. Do you know what your upload speed is ? Can you go to "https://fast.com" and click on "Show more info" to get your upload speed. Then use the upload bitrate there(or post it here and I can help) to estimate approximately how long the upload should take. 

 

Thanks