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Tourist
Posts: 4

Modify the original email address

[ New ]

I purchased a Bundle that included 1yr GoPro Subscription on September 19, 2020. I incorrectly filled in email address when I made a purchase. So I have not been able to use the subscription service. Could you tell me how to change the original email address and resume using the subscription service?  Thank you!

 


Accepted Solutions
GoPro
Posts: 26,073

Re: Modify the original email address

[ New ]

Hi @haidong2020


We'd be glad to check on this further.

We have sent a direct message. Please check your Hub inbox.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 26,073

Re: Modify the original email address

[ New ]

Hi @haidong2020


We'd be glad to check on this further.

We have sent a direct message. Please check your Hub inbox.

 

Thanks!

Ej

Tourist
Posts: 4

Re: Modify the original email address

[ New ]
Thank you!
I have sent you a message with new email address and order number. Please check it out.
Tourist
Posts: 1

Re: Modify the original email address

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Also having this issue despite trying to resolve many times with support. Also emailed and complained and requested a refund pff egg cancellation since still not been able to use, yet no reply . Unhappy customer here
Tourist
Posts: 4

Re: Modify the original email address

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You are right, this discussion group can’t solve the problem, they still suggest that I go to Support, and there will never be a reply.

Tourist
Posts: 4

Re: Modify the original email address

[ New ]

Sorry, I retract the reply above. Following Aragon1006's suggestion, I have contacted Support and the problem has been resolved. If you have similar problems, you can also try to contact them.

GoPro
Posts: 26,073

Re: Modify the original email address

[ New ]

Thanks for the update. @haidong2020

Feel free to post back if anything comes up.