05-22-2020 11:34 AM
05-22-2020 11:50 AM
@greensand00207, image quality issues in the camera can usually be resolved by reinstalling the firmware update. Doing so can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229
If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.