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Tourist
Posts: 4

Minha gopro hero 7 silver esta Com defeito

Minha câmera com 6 meses de comprada está cortando pixels e aparecendo uma linha amarela cortando a tela nas fotos e vídeos, não tomou tombo, não caiu, primeiro reparei o problema quando dei zoom na foto e agora está aparecendo em qualquer foto, solicito substituição da minha hero 7 silver
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GoPro
Posts: 9,889

Re: Minha gopro hero 7 silver esta Com defeito

@greensand00207, image quality issues in the camera can usually be resolved by reinstalling the firmware update. Doing so can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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Tourist
Posts: 4

Re: Minha gopro hero 7 silver esta Com defeito

Tinha feito a reinstalação e deu certo, agora o problema voltou e refiz a instalação e não deu mais certo , preciso do suporte
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GoPro
Posts: 9,889

Re: Minha gopro hero 7 silver esta Com defeito

Sorry to hear about the issues, @greensand00207. Please get in touch with our Support Team so they can assist you further in the next process.