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Hiker
Posts: 165

Max 360 footage

[ New ]

do raw file straght from the camera not uplaod into the cloud? Im missing file in my cloud storge after a manual uplload and it only 360 footage!

GoPro
Posts: 20,543

Re: Max 360 footage

[ New ]

Hello, @acdcbc. By raw file do you mean the unedited files (video, photo) captured by MAX? If so, these files should be uploaded to the cloud even if they are 360  files. 

 

Do you recall getting a confirmation on the camera that your 360 media were successfully uploaded to the cloud? Are you missing only the 360 videos? Are all videos not found?

 

How do you access your cloud media? Do you log in to your account through plus.gopro.com? 

 

These details will help us further isolate the cause of the issue. We hope to hear back from you. Thanks!